Complaint Policy
The Global Journal of Medical and Pharmaceutical Sciences (GJMPS) is committed to maintaining transparency, fairness, and integrity in all aspects of the publication process. The journal provides a formal mechanism for authors, reviewers, readers, and other stakeholders to submit complaints or concerns regarding editorial decisions, ethical issues, or journal operations.
Scope of Complaints
Complaints may relate to, but are not limited to:
Editorial decisions and peer review processes
Allegations of plagiarism or research misconduct
Authorship disputes
Delays in manuscript processing
Ethical concerns regarding published articles
Conflicts of interest involving authors, reviewers, or editors
Concerns regarding journal policies or publication practices
Submission of Complaints
Complaints should be submitted in writing to the journal’s editorial office. The complaint should clearly describe the issue and include relevant supporting information or documentation where applicable.
Complaints may be submitted via email to the journal’s official contact address.
Investigation Process
Upon receiving a complaint, the editorial office will acknowledge receipt and initiate a preliminary assessment. If necessary, the matter will be reviewed by the Editor-in-Chief and the publisher.
The journal will investigate complaints fairly, objectively, and confidentially in accordance with internationally recognized ethical publishing practices.
Resolution of Complaints
Depending on the nature of the complaint, the journal may take appropriate actions, which may include:
Clarification or correction of published information
Publication of corrections, expressions of concern, or retractions
Communication with the authors’ institutions or relevant authorities where appropriate
Improvement or revision of editorial policies and procedures
Confidentiality
All complaints will be handled with strict confidentiality. Personal information related to complainants will be protected in accordance with applicable privacy and ethical standards.
Ethical Guidance
The journal follows established ethical guidelines in handling complaints and disputes, including the recommendations provided by the Committee on Publication Ethics (COPE).
Contact for Complaints
For complaints or concerns related to the journal, please contact the editorial office:
Email: globalapcentre@gmail.com
